Refund policy

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@amluxe.com.au.

At AM LUXE, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a 60-day return policy from the date of delivery.

Returns

  • Items must be unworn, unused, and in their original packaging to be eligible for a return.

  • To process your return, you must provide video or photographic proof showing the condition of the item.

Faulty or Damaged Items

  • If your product is faulty or damaged, please contact us within 60 days of delivery.

  • We may request video or photographic evidence of the issue to process a replacement or refund.

Refunds

  • Refunds will be issued to your original payment method once the return has been received and inspected.

  • Shipping costs are non-refundable, unless the return is due to a faulty or damaged product.

How to Return

  1. Contact our support team at info@amluxe.com.au with your order details and proof of condition or fault.

  2. We will provide instructions for returning your item.

We reserve the right to refuse returns that do not meet these conditions.